FAQs about Friday Paddles
You've got questions, we've got answers
OUR PADDLES
What are the differences between your paddles?
The Original Paddle is a 16mm carbon fiber paddle that is a great option for beginners and intermediate players. It has lots of pop, great spin, and will help you evolve your game.
The Challenger Paddle is an upgrade over our Original and is great for intermediate players. It features a Dual-Layer T700 Raw Carbon Fiber surface for enhanced durability and spin.
The Fever is our Gen 3 paddle and is great for upper intermediate and advanced players. It features a Triple-Layer T700 Raw Carbon Fiber surface, as well as Dual-Edge Foam for power and pop. We've made some durability enhancements which will help alleviate risks of core crushing common in Gen 3 paddles.
The Lightweight paddle is a 14mm version of our Original and is a good fit for someone who wants a lighter paddle!
Which paddle is right for me?
Are you a Beginner or Intermediate Player?
Our Original Paddle is the perfect high-quality carbon fiber paddle to take your game to the next level.
Are you Intermediate or Advanced?
The Fever is our new Gen 3 Paddle and is going to give you more power and excellent control. The Challenger is our Gen 2 paddle and is going to bring a consistent and balanced soft touch.
Both feature a T700 Raw Carbon Fiber surface for enhanced durability and spin (triple-layer Fever and dual-layer Challenger). You won't find better raw carbon fiber paddles at these prices.
Do you prefer a lighter paddle?
Our Lightweight paddle is a 14mm version of our best-selling Original.
ABOUT FRIDAY
Why did you start Friday Pickleball?
Friday Pickleball was born out of a desire to level the playing field. At Friday, we create paddles you can trust with a look and feel that actually make a difference. The paddle you choose should make you feel confident and comfortable so you can show up as the best version of yourself, every day. That’s why we offer premium paddles at accessible prices so you can look great and feel confident on the court.
How can I contact you?
Contact us anytime at hello@fridaypickle.com. We'll be sure to respond within 24 hours!
SHIPPING
Where does Friday ship to?
Friday Pickle ships within the continental US, as well as to Alaska, Hawaii, and Puerto Rico.
We are now also shipping to Canada!
What are your processing/shipment timelines?
Once your order is placed, your items will be reserved in our system! Your order will go through two phases prior to delivery: order processing and fulfillment. We generally allow 24 hours for order changes such as shipping address changes, paddle design changes, etc. In some cases we will be out of stock on certain designs. We have inventory arriving weekly but your order may be delayed a few days while it waits on a specific design.
Standard shipping once received by the carrier takes around 3-5 business days. For the first 24-48 hours, your tracking link may say "Label Created". This is normal and will update to a delivery estimate at some point during the fulfillment process as the carrier scans the package through their system.
If your tracking hasn't updated in a few days, this is normal — sometimes carriers miss a scan and it seems like your package isn't moving, and then all of a sudden it gets delivered. If your order doesn't have tracking updates for 7+ days, please reach out and we'll try to help get it resolved.
Shipping to Hawaii and Canada can take up to 1-2 weeks.
When carriers are experiencing delays, shipping times can be increased. This is unfortunately out of our control. All the carriers and postal workers work very hard to get orders out and delivered as quickly as possible, so we appreciate some grace during these periods!
How much does shipping cost?
Our standard shipping cost is $9.95. We do offer free shipping over a threshold — please check the cart for the current threshold!
How can I track my order status?
Once your order ships, you will be emailed a tracking number so you can follow the progress of your shipment! If it hasn't shipped yet, you are always welcome to reach out at hello@fridaypickle.com and we can look into it for you.
My tracking link says my package was delivered but I can't locate it. What do I do?
This can happen sometimes! Don't worry, we're here to help.
Do a quick search around your property. Sometimes the carrier will attempt to hide the package to avoid theft. Generally the paddles are delivered in/at the mailbox or at the front porch.
Check with your neighbors to see if they received your package.
Check in with any front offices or mail rooms associated with your residence. Sometimes the package can be delivered in the wrong parcel locker but should be easily remedied by contacting the carrier or working with the mail room attendant.
Wait 2 days. At times, carriers may mark packages delivered before they're actually dropped off.
Contact the carrier (generally USPS, UPS, or FedEx) and give them your tracking number. They can help you track it down.
ONWARD CHECKOUT UPGRADE
What is Onward Checkout Upgrade?
We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 99-day satisfaction guarantee on your purchase.
When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 99 days after your purchase to file claims for any product-related issues. You'll also earn cashback on your purchase as well as free returns with pre-paid shipping labels.
If you don't want Onward on your order, just hit "Continue Without Onward Checkout Upgrade" in the cart. We do recommend adding it though — a few dollars are worth the peace of mind.
How does Onward work?
Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
How do I file a claim?
You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Who does Onward partner with to make shipments carbon neutral?
Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
How much time do I have to file a claim?
It depends based on the type of claim:
For product quality issues, the time to file a claim will be shown while you’re checking out
Damaged items need to filed no later than 15 days after delivery
Lost items need to be filed within 30 days from the last carrier update.
What happens if my replacement order through Onward also gets lost, stolen or damaged?
Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.
FRIDAY MERCH
Can I refund or exchange my merch?
We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. Refund/exchange requests must be made within 30 days of the purchase.
No refunds will be given for mistakes made outside of our control. This includes you ordering a wrong size, style, or color. We print the exact number of garments on-demand, so won't have use for extras.
Please review your order before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.
I'm not sure about sizing. What should I do?
We try to include size guides on all of our merch pages. If you have specific questions, feel free to reach out and we can do our best to help!
Why does merch ship separately?
Because we're just getting started with selling merch, we're using a 3rd party vendor that allows us to easily sell smaller batches. Partnering with them allows us to offer more designs, colors, and sizes than if we were printing and storing them in the same warehouse as our other gear. Because of this, the merch will ship to you directly from our printer, but we won't charge you for shipping.
CANCELS & RETURNS
Can I cancel or change my order?
Our team works to fulfill orders as quickly as possible, so if you notice that your order needs to be changed, please contact our team at hello@fridaypickle.com right away!
We try to get to any order changes and cancellations within 24 hours, but we cannot guarantee it. Please ensure your order is correct before placing it.
What are your warranty & returns policies?
99-Day Returns Policy
You can return your paddle within 99 days if it is in almost-like-new playable condition. This is simply meant to make it easy to return the paddle if you give it a try and decide it's not for you.
This returns policy is not meant for people who have put serious hours on their paddle – please review warranty below if your paddle has been used. Paddle must be in great condition and undamaged to qualify for return.
6-Month Warranty
What's Covered
Manufacturer defects that are easily visible from a picture or video. This includes:
Handle Breaking
Loose or Cracked Edge Guard
Face Cracks
Disbonding/Delamination
Rattling
What is Not Covered
Normal wear & tear from play
Graphics wearing/fading
Rattling (doesn't affect performance)
Paddle abuse/neglect
Damage caused by hits to the ground
Miscellaneous
This warranty is available for Friday Paddles. Friday Pickleball holds the sole discretion to determine whether a damaged paddle is covered under our warranty. Friday Pickleball has the sole discretion to determine whether to replace or repair a paddle covered under our warranty. Replacement paddles are not covered under our warranty.
How do returns work?
If you would like to return one or multiple paddles, please contact support at hello@fridaypickle.com. We will provide you with link to get a return label. If you purchased Onward Checkout Upgrade, your return shipping costs will be covered. If you did not purchase Onward Checkout Upgrade, you will be responsible for covering return shipping to us, generally $10 or less. Once the return is received, the refund will be processed.
Can I exchange my paddle for a different design?
You can exchange for a different design provided the paddle is unused and the plastic is still covering the grip. Contact support at hello@fridaypickle.com and let us know which design you want. We will give you an address to ship your return and you will be responsible for covering return shipping.
Can I exchange my paddle for a different model?
If your paddle is unused and otherwise qualifies under our returns policy, we can process it as an exchange. If the only reason you are returning the paddle is because you want a different, newer model, we are unable to offer an exchange.
PRODUCT DETAILS
Is there a way to order a specific paddle weight?
We don't have a way to send you a specific paddle weight. Here are the average weights for our paddles:
Original: 8.1oz
Challenger: 8oz
Lightweight: 7.8oz
Fever: 7.7oz
What is the grip size?
Our grips are 5.5" long with a 4.25" grip circumference.
Why are your paddles so affordable?
Friday works directly with our manufacturing partners to cut out the middle-man and offer the highest quality paddles at the most fair price on the market. We believe that pickleball is the most accessible sport out there, and we want our prices to reflect that!
Read our 1,000+ reviews on our site if you have any hesitations!
REFERRAL PROGRAM
If I forgot to enter a referral code, can the person still receive credit for referring me to Friday Pickle?
Please reach out to support and provide us with your name, order number, and the name of the person that referred you. On the first occasion we will make sure the person gets their credit but moving forward, the code will need to be on the order during order placement for it to process through our affiliate system properly.
Best way to ensure the code is applied is to use the person's link instead of the code. If you need to know your link or someone else's link, please reach out to Friday Pickle support.
Can I use my referral code on my own order?
Nope. Our affiliate program is designed to spread the word about Friday!
Incredible Quality, Fair Prices
You don't need to spend $200 to get a great paddle. At Friday Pickleball, our mission is to make pickleball accessible by providing incredibly high quality Carbon Fiber paddles at fair prices.
Check out Friday Paddles
99-day Happiness Guarantee
